Pencils

Frequently Asked Questions

What insurances do you accept?

  • We are credentialed with BCBS, United Healthcare, Cigna, and Medcost

What if I don't have insurance?

  • We offer out of pocket billing options.

 

What should I expect as I begin therapy (for adult clients)?

  • The first one to three therapy sessions are called "intake sessions".  Here, you and your therapist will discuss your background information, your current concerns, your diagnosis (as this is required by insurances), and your goals for therapy.  

  • After your intake session(s), you and your therapist will work together to create a "treatment plan" based on your goals and diagnosis.  

  • From there, you and your therapist will work together to achieve your therapeutic goals. 

What should I expect for my child's therapy?

  • We request that the child's custodial parents or guardian attend the first session (without the child present) to discuss background information and concerns. 

  • For the following sessions, the child is invited to attend sessions (with parents or individually, based on the child's comfort level).

  • We will work together to identify goals for treatment, and create a treatment plan to reflect these goals. 

  • Parents will be asked to attend parent sessions throughout the child's treatment in order to assess progress. 

  • Parents will also be encouraged to attend some sessions with the child in effort to build/practice new skills. 

Good Faith Estimate - Notice

You have the right to receive a “Good Faith Estimate” explaining how much your health care will cost.  Under the law, health care providers need to give patients who don’t have certain types of health care coverage or who are not using certain types of health care coverage an estimate of their bill for health care items and services before those items or services are provided. 

 

  • You have the right to receive a Good Faith Estimate for the total expected cost of any health care items or services upon request or when scheduling such items or services.

  • If you schedule a health care item or service at least 3 business days in advance, make sure your health care provider or facility gives you a Good Faith Estimate in writing within 1 business day after scheduling. If you schedule a health care item or service at least 10 business days in advance, make sure your health care provider or facility gives you a Good Faith Estimate in writing within 3 business days after scheduling. You can also ask any health care provider or facility for a Good Faith Estimate before you schedule an item or service. If you do, make sure the health care provider or facility gives you a Good Faith Estimate in writing within 3 business days after you ask. 

  • If you receive a bill that is at least $400 more for any provider or facility than your Good Faith Estimate from that provider or facility, you can dispute the bill. 

  • Make sure to save a copy or picture of your Good Faith Estimate and the bill. 

 

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises/consumers, email FederalPPDRQuestions@cms.hhs.gov, or call 1- 800-985-3059

Please contact us if you have more questions!

info@heritagecw.com